Telecom Analytics Use Cases
Analytics to Optimize Your Business Processes
Necto Telecom is successfully deployed in multiple telecom carriers worldwide. Here are some interesting use cases:
Global Ordering and Service Assurance Analytics
Identified stuck orders which were taking too long to deliver and close; and meet SLA per customer and decrease issues by 20%.
Revenue Assurance, Service and Fault Analysis and Call Center Improvement
Identify revenue leakage, in excess of 3% of total revenue; prevent fraud and “not paid” activated services in access of 1% of total revenue, reduce manual work of dozens of analysts.
Reporting and Analytics for Full MVNO Operations
Achieved a 360 view of each customer, enhanced segmentation for focused marketing campaigns and increased conversions by 15%.
Analytics to Optimize “Lead-to-Cash” Process
Expedites the time of new customers to start generating revenue by 15% and increased revenue from new customers by 8%.
Enterprise B2B Service Analytics
Streamlining all departmental analytics in areas such as: Change Management, Problem Management, Emergency Changes, Incidents, Audits, GPS, Voice, etc.
Analytics on Customer Sales and Billing
Tracking accurate KPIs such as ARPU, activations, disconnects, etc., finding new cross/up-sells, and solving significant bottlenecks in data handling.
Retail Sales Analysis
Resulting in an increased “in-store” customer spending by 8% and increased stock turnover in 20%.