The Usage Analytics module is used by Product and Operations Management. It monitors and analyzes subscriber usage to predict issues and optimize resources. The Usage Analytics module allows users to understand usage trends over time, across different points of view such as time, products, location and subscriber demographics.
The Subscribers Analytics module is mostly used by the Marketing and Sales teams in the CSP. It monitors subscriber trends, activation, suspension, and termination data to discover what prompts new subscribers to join and what pushes them to churn. This visibility helps create more targeted campaigns, improve customer service and decrease churn.
AR & Collection Analytics
The B2B Collection Analytics module is mostly used by the Finance department in the CSP. It quantifies the impact of current customer debt on the business outcome. The Finance team can correlate customer collection trends with marketing data to discover what prompts customer to pay and what causes customers to delay payments. This visibility helps create more targeted campaigns to improve collections, decrease customer debt and reduce collection cost.
Analyze & create a new type of packages like “Work & Enjoy from home” which includes secure communication, VPNs, collaboration tools & “after hours” entertainment package.
Employees transition analytics
Helps track the transition from office to home, measure productivity and analyze anomalies in employees' behavior.
Panorama is the world-leader in data analytics for communications and media service providers. Our telecom specific solution, integrates AI and machine learning technologies to provide modern self-service analytics with out-of-the-box reports, dashboards, predictive and prescriptive insights. We can integrate to any network, OSS, BSS and IoT solution to transform CSP’s data into actionable insights that boost revenues, increase lifetime value, and streamline processes such as Churn Prediction, Next Best Offer, Next Best Action, Concept to Market Acceleration and Lead to Cash Optimization.
Analytics to Optimize Your Business Processes
Necto Telecom is successfully deployed in multiple telecom carriers worldwide. Here are some interesting use cases: