About Panorama
Panorama is the world-leader in data analytics for communications and media service providers. Our telecom specific solution, integrates AI and machine learning technologies to provide modern self-service analytics with out-of-the-box reports, dashboards, predictive and prescriptive insights. We can integrate to any network, OSS, BSS and IoT solution to transform CSP’s data into actionable insights that boost revenues, increase lifetime value, and streamline processes such as Churn Prediction, Next Best Offer, Next Best Action, Concept to Market Acceleration and Lead to Cash Optimization.
Analytics to Optimize Your Business Processes
Necto Telecom is successfully deployed in multiple telecom carriers worldwide. Here are some interesting use cases:
Global Ordering and Service Assurance Analytics
Identified stuck orders which were taking too long to deliver and close; and meet SLA per customer and decrease issues by 20%.
Revenue Assurance, Service and Fault Analysis and Call Center Improvement
Identify revenue leakage, in access of 3% of total revenue; prevent fraud and “not paid” activated services in access of 1% of total revenue, reduce manual work of dozens of analysts.
Reporting and Analytics for Full MVNO Operations
Achieved a 360 view of each customer, enhanced segmentation for focused marketing campaigns and increased conversions by 15%.
Analytics to Optimize “Lead-to-Cash” Process
Expedites the time of new customers to start generating revenue by 15% and increased revenue from new customers by 8%.
Enterprise B2B Service Analytics
Streamlining all departmental analytics in areas such as: Change Management, Problem Management, Emergency Changes, Incidents, Audits, GPS, Voice, etc.
Analytics on Customer Sales and Billing
Tracking accurate KPIs such as ARPU, activations, disconnects, etc., finding new cross/up-sells, and solving significant bottlenecks in data handling.